Instructional Designer
Charter Communications (Spectrum)
2022 – Present
As Lead Designer on the Strategic Initiatives Team, I spearheaded the development of realistic simulations from scratch, incorporating JavaScript for interactive experiences. I established standards and led the implementation of xAPI to track user experiences and drive proactive improvements. I redesigned curriculum and created standard eLearns, Digital Workbooks, Facilitator Guides, and Instructor Led Trainings. Collaborating with cross-functional teams, including developers, I utilized tools like Figma, for assisting in the design of web-based simulations. With the push towards AI, I presented to the corporation on AI standards and best practices, as well as created AI personas and prompts to be utilized in various trainings. I also contributed important knowledge to the department and other instructional designers in monthly departmental meetings.